How can we help?
Browse our frequently asked questions to find quick answers.
How do payouts work for merchants and providers?
Streetside uses a transparent weekly payout system:
Payment Collection
Cash on Delivery - Drivers collect cash and transfer to you in the weekly payoutOnline Payments - Funds are held securely until delivery is completeCommission & Fees
Streetside charges a service fee per order (typically 12-18% depending on your plan). Delivery fees go to drivers. You keep the rest.
Payout Schedule
Payouts are processed every Monday for the previous week's completed ordersBank transfers arrive within 2-3 business daysView detailed earnings reports in your Admin PanelService providers on Agutify receive payment 24 hours after job completion and customer confirmation.
What if I need to cancel or modify my order?
Order changes depend on the current status:
Before Merchant Accepts
You can cancel with full refund (if paid online) or no charge (COD).
After Merchant Accepts
Contact the merchant via in-app chat or phone. Small modifications may be possible. Cancellations may incur a preparation fee (typically 10-20% of order value).
Out for Delivery
No cancellation or modification allowed at this stage. If there's an issue with the order upon arrival, contact support for resolution.
For service bookings on Agutify, cancellations up to 4 hours before the appointment are free. Last-minute cancellations may incur a fee.
Can I track my order in real-time?
Yes! Streetside provides live tracking for all orders:
Order Placed - Confirmation sent to merchantAccepted - Merchant confirms and starts preparingReady for Pickup - Driver is assignedOn the Way - See driver's live GPS location on the mapDelivered - OTP verified, enjoy your order!You'll receive push notifications for each status change. You can also contact your driver directly via the app if needed.
How do I join as a service provider on Agutify?
Agutify connects skilled professionals with customers needing home services, repairs, wellness, and more. Here's how to get started:
Click 'Become a Provider' and select your service category (cleaning, plumbing, wellness, etc.)Complete your profile with experience, certifications, and portfolio photosSubmit background check documents (required for trust and safety)Set your service areas and availabilityDefine your rates (hourly or per-job pricing)Once verified, you'll start receiving booking requestsPayments are held in secure escrow until job completion. Verified providers with good reviews get priority visibility.
What tools do merchants get in the Admin Panel?
Your merchant dashboard includes comprehensive management tools:
Product Management
Add/edit items with photos, descriptions, pricing, and variationsReal-time inventory trackingBulk upload via CSVSchedule items for specific timesOrder Management
Real-time order notificationsAccept/decline ordersPreparation time estimatesOrder history and analyticsMarketing & Growth
Create discount couponsRun flash salesCustomer reviews and ratingsSales reports and insightsAll accessible from web browser or mobile app.
How do I register my business as a merchant?
Joining Streetside as a merchant is straightforward:
Click 'Partner with Streetside' and select 'Merchant'Fill out your business information (name, type, location, tax ID)Upload required documents (business license, ID, bank details)Select your service zone(s)Our team verifies your application (usually within 24 hours)Once approved, access your Admin Panel to add products/menu itemsToggle 'Online' to start receiving ordersYou can launch your store in as little as 24 hours. Weekly payouts are deposited directly to your bank account.
How do I upload a prescription for pharmacy orders?
For prescription medications, follow this secure verification process:
Select the pharmacy in your zoneBrowse items or use the prescription upload optionTake a clear photo of your prescription (make sure text is readable)Upload the image and submit your requestA licensed pharmacist will review and send you a price quoteApprove the quote and complete paymentYour order is prepared and delivered discreetlyThis ensures safety and regulatory compliance. Most prescription reviews are completed within 30 minutes during business hours.
How does zone-based delivery work?
Streetside operates using geographic zones throughout Belize to ensure fast and reliable delivery:
When you enter your delivery address, our system automatically detects which zone you're in. You'll only see merchants and service providers that operate in your zone, ensuring realistic delivery times and availability.
Each zone has:
Local merchants who service that areaDedicated delivery driversZone-specific delivery feesAccurate estimated delivery timesThis system keeps deliveries local and fast, while supporting neighborhood businesses.
What payment methods do you accept?
Streetside supports multiple payment options to fit your needs:
Cash on Delivery (COD) - Pay when your order arrivesDigital Wallet - Top up your Streetside wallet for faster checkoutCredit/Debit Cards - Secure online payment via PlaceToPayBank Transfers - For larger merchant ordersAll online payments are processed securely. If a payment fails, you'll receive an instant retry option to complete your purchase.
How do I get started as a customer?
Getting started with Streetside is simple:
Create your account on our website or mobile appAdd your delivery address and verify your phone numberBrowse stores, restaurants, or services in your zoneAdd items to your cart and choose your payment method (Cash on Delivery or online payment)Place your order and track it in real-timeNo minimum order required, and your first delivery might qualify for special promotions!